Designing intuitive, effortless and genuinely human experiences.
From listening to design to delivery – we help organizations make their services work beautifully for people.
About Us
Elevating experiences for meaningful service impact.
Magnify LLC, specializes in helping our clients put customers at the center of their business and transform their operations around the customer’s purpose, preferences, and priorities. We understand a truly exceptional customer experience is not a project owned by a single department – it’s a mindset that permeates every level of the organization. We are dedicated to embedding CX in the rhythm of your business, ensuring that every employee is empowered to prioritize customer needs and go the extra mile.
Core Values
- Human-Centered Purpose: We design around real people, real needs, real lives.
- Evidence-Driven Clarity. Our recommendations are grounded in insight, not assumption.
- Practical Impact. We prioritize solutions that measurably improve outcomes.
- Collaborative Partnership. We work alongside your teams, building capability as we go.
Our Services
Making Service Simpler, Faster, and More Personal
CX Measurement
Develop a trusted measure of CX that “rallies the troops” and inspires a shared sense of purpose across organizational boundaries. Integrate previously siloed data sources and implement an outside-in view of progress.
Next-Gen Service (AI)
Build the mindsets, capabilities, and practices that place the customer at the center of daily decisions, interactions and operations. We help organizations cultivate empathy, align culture and leadership and redesign experiences to deliver more meaningful, human-centered service at scale.
Service Design
Prioritize customer perspectives and immerse stakeholders in solution development from ideation and prototyping through implementation. Place people at the core of innovation and engage all parties within the business.
Research & Insights
Understand customer behaviors, preferences and pain points and tailor service interactions across the full customer journey to respond to the customer’s purpose.
Digital Experience
Evolve your digital experience into seamless, personalized, and immersive encounters across digital platforms. Drive self-service preference, greater efficiency and optimum service.
Experience Transformation
Build the mindsets, capabilities, and practices that place the customer at the center of daily decisions, interactions and operations. We help organizations cultivate empathy, align culture and leadership and redesign experiences to deliver more meaningful, human-centered service at scale.
Why Choose Us
Human Centered. Evidence-Driven. Built for Impact.
We combine deep customer research with practical operational expertise to help our clients create services that work better for the people who rely on them. Our approach goes beyond recommendations – we co-design with your teams so improvements become sustainable capabilities, not one-time projects. We measure success by outcomes that matter: reduced friction, increased trust, and stronger performance across the service journey.
How It Works
From Insight to Action…Continuously.
Understand What Matters
We uncover what customers value most by listening deeply, analyzing experiences, and identifying high-impact improvement opportunities.
Accelerate Improvements
We co-design and implement practical changes that simplify service, reduce effort, and measurably improve customer outcomes.
Repeat
We monitor progress, gather new insights, and continuously refine experiences so improvements strengthen over time.
Our Clients
Who We've Worked With
Real clients. Real outcomes. We don’t talk theory — we show proof.
Get In Touch
Let’s Collaborate
Every transformation starts with a conversation. If improving your customer experience is a priority, Magnify is here to help.
Phone
703.582.2010
info@magnify-cx.com
Location
6900 Wisconsin Ave Ste 100, Chevy Chase, MD 20815